Returns & Exchanges

At Toys”R”Us, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day window for returns on unworn clothing and accessories with original tags attached. Items must be in their original condition to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the fashion items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the unworn apparel in its original packaging and include the packing slip to ensure faster processing of your refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from your email, then fix it firmly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to the designated courier service and keep your tracking number handy until your refund is confirmed via email.